Last Updated: July 2021
Welcome to ChangeFi!
ChangeFi brings real change by tearing down the walls of structural economic inequality.
Our inclusive digital banking and lending services provide solutions for Black, Latino and underserved individuals in communities and cities throughout the country.
Thanks for using our products and services.
Subject to applicable law, we reserve the right, in our reasonable discretion, to terminate Your License, your use of the Site, your user account or any Product provided to you (subject to the terms of cardholder agreement) and to assert our legal rights with respect to content or use of the Site that we reasonably believe is, or might be, in violation of these Terms or the Terms of any ChangeFi Product.
This Site, the content, any materials downloaded, and all intellectual property pertaining to or contained on the Site (including but not limited to copyrights, patents, database rights, graphics, designs, text, logos, trademarks and service marks) are owned by ChangeFi or third parties and all right, title and interest therein shall remain the property of ChangeFi and/or such third parties (collectively, the “Content”).
When you visit www.ChangeFi.com or you send emails to us, you are communicating with us electronically and you consent to receive communications from us electronically to the extent permissible by law. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permissible by law.
You agree that we may send emails to you, for the purpose of advising you of any changes or additions to this Site, changes to any of our products or services, or for such other purposes as we deem appropriate and as permissible by law. By utilizing our loans and services, you agree to our ESIGN consent and agree to receive disclosures and other information in electronic form. Please make sure to review the Consent to ESIGN and Electronic Communications below for further information about e-sign consent related to loan documents and other agreements.
Consent to ESIGN and Electronic Communications
This Consent to ESIGN and Electronic Communications (“E-Sign Consent”) constitutes your consent to receive disclosures, communications and other information in electronic form from Change Finance, LLC (“ChangeFi”) and its affiliates and third-party providers, including Evolve Bank & Trust (the “Evolve”). This E-Sign Consent applies to all current and future communications related to your ChangeFi account provided by Evolve and other products and services available through the ChangeFi Site or App.
“We”, “us” and “our” refers to ChangeFi, Evolve and their affiliates. “You” or “your” refers to the person providing this consent. “Communications” means any cardholder agreements and other customer agreements, disclosures, privacy policies, transaction histories, responses to claims, fee schedules, and all other information in connection with your ChangeFi account.
Before completing any transaction with us, you will be asked to agree to this E-Sign Consent, which constitutes your agreement to the following:
This consent applies to any transaction undertaken through ChangeFi in the past, to all future disclosures and communications on your account, to all future transactions with us, and to other Communications that we provide to you electronically.
Your consent is effective immediately and will remain in effect until you tell us that you no longer agree to receive Communications electronically by sending us notice in the manner described in the “Withdrawing Consent; Paper Communications” section below.
Method of Delivery
We will provide Communications to you by posting them on the Site, by posting them in the App and/or by emailing you at your registered email address. You agree that you will be deemed to have received certain Communications when they are posted to a publicly available website. We may post documents and other Communications to the Site or App without providing notice to you. You agree to check the Site and App regularly, as you may have no other way to know the Communications have been delivered to you. It is your responsibility to keep your registered email address up to date so that we can communicate with you electronically. You can change your registered email address by logging into the ChangeFi app and updating in the Settings. You agree that any email address you provide may be used to provide you with Communications, and you agree to notify ChangeFi of any changes in your email address by notifying ChangeFi either in the app or via email at least five (5) days before the change.
You agree that electronic delivery of Communications in any of the ways described in this E-Sign Consent will constitute good and effective delivery to you when posted or sent, regardless of whether you actually or timely receive or access the Communications. You also agree that we are not responsible for any delay or failure in your receipt of any email notice that is not caused by our failure to send such a notice to the email address you have provided for that purpose.
To electronically receive, view and save or print the Communications, you must have a personal computer or mobile device with a connection to the internet that is equipped with the following, and an operating system that supports these requirements:
We will provide you with notice of any significant change in the hardware or software requirements needed to access or retain Communications electronically. Your continued use of our electronic services after receiving notice of updates to these requirements constitutes your acceptance of the changes and your reaffirmation of this E-Sign Consent.
Withdrawing Consent; Paper Communications
Prior to creating a ChangeFi account, you may withdraw your consent to electronic disclosures by exiting the Site or the App. Additionally, you are free to withdraw your consent to receive electronic Communications at any time if you choose to. You may also request that we send you paper copies of Communications that the law requires us to provide to you. If at any time you wish to withdraw your consent or request paper copies of Communications, you can do so by submitting a request through email at firstname.lastname@example.org or contacting customer support by telephone at 1-855-631-3031 or writing to us at Change Finance, LLC. PO Box 867, Culver City, CA 90232. You agree that if you withdraw your consent or request paper copies of Communications, we may close your ChangeFi account or otherwise restrict, revoke or terminate your account and your access to other products and services we provide, subject to the terms of any additional agreement we have with you. Such termination does not exterminate any obligations you may have to ChangeFi, Evolve or their affiliates. To the extent permitted by law, we may also charge you a reasonable service charge for the delivery of paper copies of any Communication.
If you decide to withdraw your consent, the legal effectiveness, validity and/or enforceability of prior electronic Communications will not be affected.
Your consent to this E-Sign Consent means that Communications we provide to you electronically shall have the same effect as if provided in paper form. A message alerting you that Communications are available electronically, provided that the Communications are made available electronically, shall have the same meaning as if we had provided them to you in paper form, regardless of whether you actually view them, unless you have withdrawn your consent pursuant this E-Sign Consent, prior to receiving such Communications.
You agree that we may modify or change the methods of disclosure described herein, and that we may send you Communications in paper form at our option, though we assume no obligation to do so. We will provide you with notice of any such modification as required by law.
All agreements and disclosures that you have entered into in connection with the Services govern your usage of both ChangeFi’s App and website.
Use of the ChangeFi App
ChangeFi may offer Services to you through the ChangeFi App. You acknowledge and understand that certain Services available to you through the ChangeFi App require data access or wireless internet capability, including, but not limited to, your ability to conduct financial transactions, to alter your information or to view your account balances. You agree that you are responsible for data access or wireless internet charges that may be imposed by your Mobile Device service provider. The ChangeFi App is designed to be accessible on multiple types of Mobile Devices and operating systems. ChangeFi does not, however, make any representation or warrant that the ChangeFi App will be compatible with your particular Mobile Device, any specific operating system version of your Mobile Device, or any other hardware, software, equipment or device installed on, or used in connection with, your Mobile Device. You agree that your functional use of the ChangeFi App may be affected by or dependent upon your wireless connection and speed of your wireless service provider.
The functionality of the ChangeFi App could become disabled due to poor connections or speeds caused by your location or your wireless or internet service provider while conducting financial transactions. You agree that it is your responsibility to verify the status of any attempted transaction by reviewing your Account or by contacting ChangeFi Customer Support at 888-659-8244. You acknowledge and agree that ChangeFi, and its affiliates, agents and licensors shall not be liable to you for any losses, financial or otherwise, suffered by or arising out of or resulting from compatibility or inoperability problems or the failure of, or your failure to confirm, any attempted transaction.
Push Notifications (“Alerts”)
You agree to be contacted by ChangeFi, our agents, representatives, affiliates, about your account activity, balances, product offerings and other information, such as suspicious activity. When you consent to these Terms and Conditions, you are agreeing to receive Alerts through push notification(s). Receipt of Alerts may be delayed or prevented by factor(s) affecting your internet/phone provider or other relevant entities. ChangeFi is not liable for losses or damages arising from:
The information in any Alert may be subject to certain delays. Each Alert may not be encrypted and may include your name and information pertaining to your account(s). ChangeFi may terminate your use of Alerts at any time without notice. You may choose to discontinue receiving Alerts by updating your ChangeFi App notification preferences.
Links to Other Web Sites and Services
This Site contains links to outside services and resources (“Third-Party Content”), the availability and content of which ChangeFi does not control. Some Third-Party Content may be custom matched based on information provided by you to ChangeFi. We are not responsible for examining or evaluating, and we do not warrant the offering of these businesses or individuals or the content of their web sites. ChangeFi does not assume any responsibility or liability for the actions, products, and content of these and any other third-parties. ChangeFi does not guarantee that any service offered by Third-Party Content will be offered to you. ChangeFi may receive compensation from third-parties for referring you to the third-party or to their website. Any services that you obtain through Third-Party Content will be subject to the terms and conditions and Privacy Notice of the Third-Party Content. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
YOU ACKNOWLEDGE AND AGREE THAT WHEN CHANGEFI IS ACCESSING AND RETRIEVING ACCOUNT INFORMATION FROM THIRD-PARTY SITES THROUGH VENDORS, CHANGEFI AND ITS VENDORS ARE ACTING AS YOUR AGENT, AND NOT AS THE AGENT OF OR ON BEHALF OF THE THIRD PARTY THAT OPERATES THE THIRD-PARTY SITE.
You understand and agree that the Services are not sponsored or endorsed by any third-parties accessible through the Services. ChangeFi is not responsible for any payment processing errors or fees or other Services-related issues, including those issues that may arise from inaccurate account information. ChangeFi cannot always foresee or anticipate technical difficulties that may result in failure to obtain data or loss of data. ChangeFi is not responsible for the accuracy, timeliness, deletion, non-delivery or failure to store user data, communications, or personal settings. Account information obtained through third-parties is only as fresh as the time updated. Such information may be more up-to-date when obtained directly from the relevant third-party sites. You can refresh your Account Information through the Services as instructed in your account.
Customer Data Usage
ChangeFi may use Customer data for (i) improvement of services; (ii) to the extent permitted by law to use, distribute, and disclose Aggregated Data; and (iii) for fraud screening, identity verification, and account information verification. ChangeFi will also disclose customer data to third parties as outlined in these Terms and Conditions.
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. As a result, under our customer identification program, we must ask for your name, street address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Mobile Phone and Text Communications. You authorize us and our assignees and the affiliates, agents, representatives, assigns and servicers/service providers of ours and our assignees (collectively, the “Messaging Parties”) to contact you using automatic telephone dialing systems, artificial or prerecorded voice message systems, text messaging systems and automated e-mail systems in order to provide you with information about the Services, including information about the Services, including upcoming payment due dates, missed payments and returned payments. You authorize the Messaging Parties to make such contacts using any telephone numbers (including wireless, landline and VOIP numbers) or e-mail addresses you supply to the Messaging Parties in connection with the Services, the Messaging Parties’ servicing and/or collection of amounts you have agreed to pay the Messaging Parties or any other matter. You understand that anyone with access to your telephone or e-mail account may listen to or read the messages the Messaging Parties leave or send you, and you agree that the Messaging Parties will have no liability for anyone accessing such messages. You further understand that, when you receive a telephone call, text message or e-mail, you may incur a charge from the company that provides you with telecommunications, wireless and/or Internet services, and you agree that the Messaging Parties will have no liability for such charges. You expressly authorize the Messaging Parties to monitor and record your calls with the Messaging Parties. You agree that this consent forms part of a bargained-for exchange. If you have the right to revoke text messages and calls to your cell phone or to receive artificial or prerecorded voice message system calls, you may exercise this right only by calling the Messaging Parties at 888-659-8244; or, to stop text messages, by replying “STOP” to any text message the Messaging Parties send you.
ChangeFi Short Code 246434 (CHNGFI) Terms of Service
Telephone Recording. You understand and agree that, subject to applicable law, Company Parties may monitor and/or record any of your phone conversations with any of their representatives for training, quality control, evidentiary, and any other purposes. However, Company Parties are not under any obligation to monitor, record, retain, or reproduce such recordings, unless required by applicable law.
As a condition of your use of this Site, you agree that you will not, and you will not take any action intended to: (i) access data that is not intended for you or attempt to reverse engineer the Site; (ii) invade the privacy of, obtain the identity of, or obtain any personal information about any customer or user of this Site; (iii) probe, scan or test the vulnerability of this Site or the ChangeFi network or breach security or authentication measures without proper authorization; (iv) attempt to interfere with service to any user, host or network or otherwise attempt to disrupt our business, including, without limitation, via means of submitting a virus, worm, Trojan Horse, or other destructive feature to this Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” (v) send unsolicited mail, including promotions and/or advertising of products and services; or (vi) attempt to use robots, spiders, intelligent agents, software, tools, engines, or other means to navigate or search the Site other than those generally available through third-party web browsers such as Microsoft Explorer or Google Chrome. Violations of system or network security may result in termination of account and civil or criminal liability.
Limitation of Liability
EXCEPT WHERE PROHIBITED BY LAW, NEITHER CHANGEFI, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS OR ASSIGNS OF EACH, SHALL BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF CHANGEFI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.UNLESS OTHERWISE EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT WITH YOU, CHANGEFI‘S MAXIMUM LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS SITE, OR ITS CONTENT, WHETHER IN CONTRACT, TORT OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT YOU PAID TO ACCESS THIS SITE.
Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
Notice of Agreements Resolving Disputes and Arbitration
By using this site or any of the services provided by ChangeFi, you agree to be bound by the Agreements Resolving Disputes which includes the Arbitration Agreement (the “Agreement”) the full text of which are provided to you when you apply for or accept a loan or services from the lender or ChangeFi and are hereby incorporated into these Terms and Conditions by reference as if fully set forth at this point, and specifically includes the lender making the loan to you. This Agreement provides that all claims arising from or relating to use of the website, product, loan or service provided by the lender or ChangeFi must be resolved by binding arbitration if the person or entity against whom a claim is made elects to arbitrate the claim. Thus, if the person or entity against whom the claim is made elects to arbitrate the claim, then you will not have the following important rights:
If you do not want to arbitrate all claims as provided in the Agreement, then you have the right to reject the Arbitration Provision by delivering a written notice to us at the Notice Address within thirty (30) days following the date of this Agreement.
By using the Site, you agree to indemnify and hold ChangeFi, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from and against any and all losses, claims, damages, costs and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with (i) your access to and use of the Service; (ii) your violation of any of the Terms and Conditions referenced herein, or any applicable law or regulation; (iii) your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third-party. ChangeFi reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim.
This Site is not directed at individuals under the age of eighteen (18) or individuals under the age of nineteen (19) in the state of Alabama and ChangeFi does not knowingly collect personal information from any individual under the age of eighteen (18) or under the age of nineteen (19) in the state of Alabama at this Site.
Account applications are canceled after 7 days of inactivity. Inactivity is defined as any application that is incomplete and cannot be processed and has seen no follow up activity from the customer.
The User or Customer may not assign or delegate this Agreement or any of the terms or conditions hereunder, directly, indirectly, or otherwise without the written consent of the other, and any such purported assignment or delegation shall be void.
Law and Venue
“Cookies” are small data files transferred by a website to your computer’s hard drive. ChangeFi or its service providers send cookies when you surf our site or sites where ChangeFi ads appear, make purchases, request or personalize information, or register yourself for certain services. Accepting the cookies used on our site, sites that are “powered by” another company on ChangeFi’s behalf, or sites where our ads appear may give us access to information about your browsing preferences, which we may use to personalize and enhance your experience. Cookies are typically classified as either “session” cookies or “persistent” cookies.
Session cookies do not stay on your computer after you close your browser.
Persistent cookies remain on your computer until you delete them, or they expire.
Generally speaking, web browsers automatically accept cookies by default. That being said, you can typically prevent cookies or selectively accept cookies by adjusting the preferences in your browser. If cookies are not accepted, there may be some features of our site that will not be available, and some Websites may not display properly. In most instances, however, a customer may refuse a cookie and still be able to navigate our website without issue.
A web browser is usually set to accept cookies automatically but can be changed to decline them. Information on how to adjust cookie preferences (e.g., preventing your browser from accepting new cookies, etc.) are located in the help and support section of your browser. In most cases, a visitor may refuse a cookie and still fully navigate our Website.
ChangeFi does not store passwords or any other information about a visitor in a cookie that would identify them, locate them, and determine their preferences or their financial activity. Aggregated customer information may help ChangeFi assess the performance of its website and develop strategies to maximize utility. This information may be provided to other companies, including but not limited to third-party advertisers. This information does NOT include any personal details that can be used to identify individuals.
ChangeFi uses Plaid Technologies, Inc. (“Plaid”) to gather End User’s data from financial institutions. By using our service, you grant ChangeFi and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Notice.
How long does ChangeFi keep personal information?
ChangeFi will maintain the information that is necessary to enable ChangeFi to provide the requested service and only for as long as it takes ChangeFi to provide any such requested service. ChangeFi may still need to keep personal details of customers to ensure that systems reflect your preferences even if a customer has chosen to opt out of allowing ChangeFi to use that customer’s personal details for marketing purposes.
The Bank Secrecy Act and other federal statutes require ChangeFi to maintain certain records for a minimum of five years. ChangeFi may keep records of any transactions a customer enters into on the ChangeFi Website for a minimum of six years from the end of ChangeFi’s relationship with the customer. ChangeFi may keep other information about a customer only to the extent necessary to comply with applicable laws and to further legitimate business needs.
CHANGEFI DOES NOT WARRANT THAT ANY CONTENT ON THE SITE, DOCUMENT OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS.
THE CONTENT IN THIS SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. CHANGEFI CANNOT ENSURE THAT ANY FILES, DOCUMENTS OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.
CHANGEFI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CHANGEFI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHANGEFI DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE. CHANGEFI DOES NOT VERIFY FOR ACCURACY ANY FINANCIAL INFORMATION PROVIDED TO US FROM THIRD-PARTIES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM USED IN CONNECTION WITH THE SERVICE) OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OR USE OF SUCH MATERIALS OR CONTENT.SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND THEREFORE THIS DISCLAIMER WOULD NOT BE APPLICABLE IN THOSE JURISDICTIONS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.YOUR SOLE REMEDY AGAINST CHANGEFI FOR DISSATISFACTION, IS TO STOP USING THE SITE OR ANY SUCH CONTENT.
Some of the offers that appear on this Site are from companies from which ChangeFi may receive compensation. This compensation may impact how and where products appear on this Site, including, for example, the order in which they may appear within listing categories. ChangeFi does not include all products or offers available in the marketplace. It is always your choice whether or not to apply for an offered product or service and we will never submit an application for a financial product or service on your behalf without your express consent. For further information, please refer to our Privacy Notice and Terms and Conditions.
Your access and use of certain services offered by ChangeFi and its affiliates and third-party providers are governed by the Cardholder Agreement. The current Cardholder Agreement can be found at changefi.com/card-holder-agreement