Consumer Complaints

At Change Home Mortgage, we work to provide you with excellent service. If you have a complaint or grievance, please let us know so we can address it right away.

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For complaints in Texas

(7 TAC §81.200(c))
Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of savings and mortgage lending. 2601 North Lamar, Suite 201, Austin Texas 78705. Complaint forms and instructions may be obtained from the department’s website at sml.texas.gov a toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at sml.texas.gov.

Alternatively, you can email, write or call 800-632-0172
info@changemtg.com
Customer Support Team
16845 Von Karman Avenue, Suite 200
Irvine, CA 92606